Terms of Use

1. Acceptance of Terms

Welcome to Utomatique. These Terms of Use ("Terms") govern your use of our website utomatique.com and our AI automation services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Service. We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Utomatique provides AI automation services including but not limited to:

• Customer Relationship Management (CRM) automation
• AI assistants and chatbots
• Web development and digital experiences
• AI call agents and phone automation
• Email and social media automation
• Custom AI solutions for business operations

We reserve the right to modify, suspend, or discontinue any aspect of our Service at any time without notice.

3. User Responsibilities and Acceptable Use

3.1 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Providing accurate and complete information
• Promptly updating your information when it changes

3.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Transmit any harmful, threatening, abusive, or defamatory content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Reverse engineer, decompile, or disassemble any part of the Service
• Violate any intellectual property rights
• Spam or send unsolicited communications through our Service
• Impersonate any person or entity
• Collect or harvest personal information from other users

4. Intellectual Property Rights

4.1 Our Intellectual Property

The Service and all content, features, and functionality are owned by Utomatique and are protected by copyright, trademark, and other intellectual property laws. This includes but is not limited to:

• Website design, text, graphics, and user interface
• Software, algorithms, and AI models
• Trademarks, service marks, and logos
• Proprietary methodologies and processes

4.2 User Content

You retain ownership of any content you provide to us. However, by using our Service, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content solely for the purpose of providing our services to you.

4.3 Feedback

Any feedback, suggestions, or ideas you provide to us become our property and may be used without compensation or attribution.

5. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

6. Service Availability and Performance

While we strive to provide reliable service, we do not guarantee that:

• The Service will be available at all times or without interruption
• The Service will be error-free or completely secure
• Any defects will be corrected within a specific timeframe
• The Service will meet your specific requirements

We reserve the right to perform maintenance, updates, and modifications that may temporarily affect service availability.

7. Payment Terms and Refunds

7.1 Payment

Payment terms for our services will be specified in separate service agreements or invoices. All fees are non-refundable unless otherwise specified in writing.

7.2 Late Payment

Late payments may result in suspension of services and may incur additional fees as specified in your service agreement.

8. Limitation of Liability

To the fullest extent permitted by law, Utomatique shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or downtime
• Cost of substitute services

Our total liability for any claims arising from or related to the Service shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of content
• Uninterrupted or error-free operation

10. Indemnification

You agree to indemnify, defend, and hold harmless Utomatique and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you provide or transmit through the Service

11. Termination

11.1 Termination by You

You may terminate your use of the Service at any time by discontinuing use and notifying us in writing.

11.2 Termination by Us

We may terminate or suspend your access to the Service immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Fail to pay fees when due
• Pose a security risk to our systems or other users

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data, though we may retain certain information as required by law or for legitimate business purposes.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Orange County, Florida.

12.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the Service after any modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific services, constitute the entire agreement between you and Utomatique regarding the use of our Service.

16. Contact Information

If you have any questions about these Terms, please contact us: